Job Description

Position: Field Implementation Specialist

Location: Major West Coast City within 25 miles from airport; 100% travel

Duration: Contract to Hire- 18 month minimum; up to 36 months (max) before converting to FTE

Job Description:

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

The Field Implementation Specialist is a national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/ instruments at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week.

The Opportunity

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
• Validates analyzer installations
• Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
• Develops and delivers training to customers on customer platforms, processes and expectations, including planning and coordination for implementation
• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)
• This is a field based role

Who You Are

• Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment
• ASCP Certification

Preferences

• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
• Effective time-management, organization, and prioritization skills
• Ability to work as a field-based individual contributor with independence and autonomy

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