After-Hours Freight Brokerage Operations Representative
Department: Transportation
Reports To: Head of CL Operations Transportation
Schedule: Evening and/or Weekend Shifts (as assigned)
Location : On-site
Position Summary:
The After-Hours Freight Brokerage Operations Representative is responsible for ensuring uninterrupted service to customers and carriers during non-business hours. This position provides real-time load monitoring, issue resolution, and communication support during evenings, overnights, weekends, and holidays. The ideal candidate is resourceful, calm under pressure, and experienced in handling time-sensitive freight movements with minimal supervision.
Key Responsibilities:
Real-Time Shipment Monitoring:
o Monitor active shipments and ensure timely pickup and delivery.
o Proactively address delays, detention, missed appointments, and other service disruptions.
Carrier & Driver Communication:
o Serve as the primary point of contact for drivers and carriers after regular business hours.
o Provide dispatch support, directions, appointment confirmations, and problem resolution.
Customer Support:
o Respond to urgent customer inquiries regarding in-transit loads, service issues, or scheduling adjustments.
o Escalate critical issues to the appropriate on-call personnel when necessary.
Load Management & Updates:
o Input and maintain accurate load status updates in the TMS
o Confirm deliveries, collect proof of delivery (POD), and document service events.
· Issue Resolution:
o Handle breakdowns, layovers, late arrivals, and accessorial approvals.
o Coordinate with customers, carriers, and internal teams to resolve any after-hours emergencies.
· Documentation & Handoffs:
o Ensure all updates, notes, and communications are logged clearly for next-shift handoff.
o Follow established SOPs and escalation procedures consistently.
Qualifications:
· 2+ years in a freight brokerage, dispatch, or carrier operations role
· Working knowledge of over-the-road trucking, ELD tracking, and common load board tools
· Familiarity with TMS platforms (Turvo, McLeod, DAT, etc.)
· Strong problem-solving skills with a calm, professional demeanor during high-stress situations
· Excellent written and verbal communication
· Ability to work independently with minimal supervision
· Flexible to work nights, weekends, and holidays
Preferred Skills:
· Experience in split model brokerage operations (carrier & customer support functions)
· Comfortable using tools like Highway, DAT, Truckstop, and GPS tracking platforms
· Basic understanding of accessorial, rate confirmations, and detention/layover handling
...The Software Trainer I is responsible for delivering high-quality software training programs focused on Intergy and eClinicalWorks (eCW) platforms to onboarding practices. This role plays a critical part in the success of implementation projects and ongoing user adoption...
Position Areas Non-Instructional Support Description Job description attached. For salary, please refer to hourly support pay scale at www.baschools.org/careers.
...the transformation. GENERAL SUMMARY & SCOPE The Elite Stylist is responsible for engaging with guests, consulting with them... ...through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-...
...Are you an experienced Software Engineer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Software Engineer to work at their company in Richfield, MN. Position Summary: Data Transport Platforms...
```html Job Title: Virtual Assistant Job Responsibilities: Assist with administrative tasks such as scheduling appointments, managing emails, and organizing documents Provide customer support by responding to inquiries and resolving issues in a timely manner...