Job Description

Trade Support Engineer

A leading global hedge fund and technology-driven trading firm operating across a broad range of asset classes and strategies is seeking a Trade Support Engineer. The firm is renowned for its cutting-edge approach to technology and promotes a highly collaborative environment where engineers work closely with traders and researchers to solve complex and impactful problems.

Main Responsibilities

• Ensure global trading platform line readiness during both pre-trading and post-trading hours
• Provide first-line trade flow support to traders
• Monitor and support end-to-end transaction flow across the trading platform
• Rapidly identify, analyze, and resolve alerts and issues; escalate where necessary to minimize trade flow disruption and prevent outages
• Manage incidents by creating and distributing reports in line with established procedures
• Maintain close communication with traders, back-office, brokers, exchanges, developers, and infrastructure teams
• Support scheduled application deployments, network changes, and server maintenance activities
• Oversee and support automated processes across the trading environment
• Manage user requests: track, approve, update, and resolve tickets through to closure
• Identify inefficiencies in manual workflows or tools and collaborate with internal/external teams to automate and improve them

Qualifications

• Extensive experience in trade flow or application support on an electronic trading desk, ideally in equities, commodities, FX, futures, or Delta One
• Proficiency in Linux OS
• Strong technical scripting skills in Python, Perl, or Bash
• Deep practical knowledge of the FIX protocol; familiarity with native exchange protocols is a plus
• Working knowledge of networking (TCP/IP, multicast), diagnostic tools (tcpdump), and time sync protocols (PTP, NTP) preferred
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Please apply to learn more.

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