Location: 1300 Thames Street, Harbor Point Phase I, Baltimore, MD, USA 21230
Requirements:
• Bachelor’s Degree (Required)
• Strong client service and communication skills
• Excellent organization and prioritization skills
• Ability to work in a fast-paced, high-risk team environment
• Experience or understanding of trade lifecycle processes (post-trade execution through to settlement)
• Ability to build and maintain strong client and internal relationships
• High attention to detail and problem-solving skills
• Experience in Fixed Income products preferred
Responsibilities:
• Complete daily processing tasks in support of the cash Fixed Income business for institutional clients
• Ensure client onboarding, account opening, trade allocation, confirmation processing, and settlement occur in line with service level agreements (SLAs)
• Investigate and resolve operational issues quickly and accurately to minimize risk to the Firm and client
• Act as a key operational contact for client middle/back office teams
• Build and maintain excellent working relationships with clients and internal stakeholders (Sales, Trading, Trade Support, Settlements)
• Become a subject matter expert in Fixed Income operations and client service
• Participate in and lead operational improvement initiatives and process enhancements
• Contribute to departmental projects and cross-functional collaboration
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